Lucky 93 Privacy Policy – How We Protect Your Data

1. About This Policy

This Privacy Policy applies to all services offered through the Lucky 93 platform, including the website, mobile app, sportsbook, game lobby, and any promotional communications sent to registered players. It explains what personal information Lucky 93 collects, why it is collected, how it is used and stored, who it may be shared with, and what rights you have over your own data.

By registering an account with Lucky 93, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with how your data is handled under this policy, you should not create an account or use the platform.

This policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with Lucky 93.

2. Data We Collect

Lucky 93 collects personal information at different points during your use of the platform. Below is a breakdown of the main categories of data collected and when they are gathered.

Voluntary vs Automatic Collection

Some data — such as your name, mobile number, and payment details — is provided voluntarily when you register or make a transaction. Other data — such as your IP address, device identifiers, and browsing behaviour on the platform — is collected automatically through standard web and app technologies as you use Lucky 93. Both categories are used only for the purposes described in this policy.

3. How We Use Your Data

Lucky 93 uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your player account, verifying your identity and age, and processing login and account settings changes.
• Transaction Processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods.
• Platform Personalisation: Remembering your preferences, displaying relevant markets based on your betting history, and surfacing promotions suited to your activity on the platform.
• Customer Support: Responding to queries, resolving disputes, and handling complaints related to bets, payments, or account issues.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, money laundering, duplicate accounts, and other prohibited activity described in our Terms and Conditions.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and reaching out where appropriate to offer self-management tools.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with the platform and to improve features, performance, and the overall experience.
• Marketing Communications: Sending you relevant promotional offers, bonus updates, and Cricket or PSL event notifications — but only where you have not opted out of such communications.

Lucky 93 does not use your personal data for any purpose beyond those listed above without first informing you and, where required, obtaining your consent.

4. Payment Information

When you make a deposit or request a withdrawal on Lucky 93, your transaction is processed through the relevant third-party payment provider — such as JazzCash, Easypaisa, Raast, or your bank. Lucky 93 receives confirmation of the transaction outcome and a reference identifier from the payment provider, but does not store sensitive financial credentials such as full card numbers, mobile wallet PINs, or online banking passwords on its own servers.

What We Do Store

Lucky 93 retains the following payment-related information for the purposes of transaction records, withdrawal processing, and fraud prevention:

• The payment method type used (e.g., JazzCash, Easypaisa, Bank Transfer)
• A masked or partial account identifier (e.g., last four digits or a truncated mobile number) to verify the payment method belongs to the account holder
• Transaction amounts in PKR, timestamps, and status records
• Transaction reference numbers issued by the payment provider

PKR Transactions Only

All financial transactions on Lucky 93 are denominated in Pakistani Rupees (PKR). No currency conversion takes place on the platform. Your transaction history within your Lucky 93 account reflects all deposits, withdrawals, bets, and bonus credits in PKR.

5. Cookies & Tracking Technologies

Lucky 93 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your passwords or payment credentials.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as preferred sports markets, display settings, and language. These improve your experience but are not strictly necessary for the platform to operate.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform — for example, which pages are visited most frequently or where players encounter issues. This data helps us improve Lucky 93 over time.
• Security Cookies: Help detect suspicious activity, such as unusual login attempts or bot-like behaviour, to protect accounts and the integrity of the platform.

Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the Lucky 93 platform, including logging in and placing bets. Most modern browsers allow you to view, manage, and delete individual cookies through the browser's privacy or settings menu.

6. Sharing Your Data

Lucky 93 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data may be shared in limited circumstances with the following categories of third parties, strictly for the purposes described:

• Payment Processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the minimum data necessary to process your PKR transactions securely.
• Identity Verification Services: Where age or identity verification is required, data may be passed to a verification provider to confirm your eligibility to use the platform.
• Technology Partners: Platform infrastructure, hosting, and analytics providers who process data on behalf of Lucky 93 under strict confidentiality and data processing agreements.
• Fraud Prevention Services: Third-party fraud detection tools may receive technical and transactional data in anonymised or pseudonymised form to identify and prevent prohibited activity.
• Legal and Compliance Obligations: Where required by law, court order, or legitimate authority, Lucky 93 may disclose relevant data as required. We will notify you of any such disclosure where legally permitted to do so.

All third parties with whom Lucky 93 shares data are required to handle that data securely and only for the specific purpose for which it was shared. Lucky 93 does not permit third-party partners to use your data for their own independent marketing purposes.

7. Data Retention

Lucky 93 retains your personal data for as long as your account is active or as required to fulfil the purposes described in this policy. Specific retention principles are as follows:

• Active Accounts: Personal data is retained for the full duration your account remains open on Lucky 93.
• Closed Accounts: After account closure, certain data — including identity records, transaction history in PKR, and correspondence — is retained for a period necessary to meet legal obligations, resolve any outstanding disputes, and prevent fraud or re-registration by excluded players.
• Marketing Data: If you opt out of marketing communications, your contact details are retained on a suppression list to ensure we do not contact you again for marketing purposes.
• Technical Logs: System and security logs are retained for a shorter period and then securely deleted or anonymised.

When data is no longer required and the retention period has passed, Lucky 93 securely deletes or anonymises it in a manner that prevents recovery or identification.

8. Security Measures

Lucky 93 implements a range of technical and operational security measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections.
• Encryption of sensitive data at rest on our servers.
• Role-based access controls ensuring that only authorised personnel can access specific categories of data.
• Regular security assessments and vulnerability testing of the platform.
• OTP-based transaction verification for deposits and withdrawals.
• Automated monitoring for unusual login patterns, duplicate account attempts, and suspicious transaction behaviour.

While Lucky 93 takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in protecting your account — use a strong, unique password, do not share your login details, and contact support immediately if you suspect any unauthorised access.

9. Your Privacy Rights

As a Lucky 93 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

• Right of Access: You can request a copy of the personal data Lucky 93 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
• Right to Deletion: You may request deletion of your personal data. Where Lucky 93 is not legally required to retain it, we will delete or anonymise it upon a valid request. Note that certain records may need to be retained for legal or compliance reasons even after account closure.
• Right to Restrict Processing: In certain circumstances, you may ask Lucky 93 to restrict how your data is used while a query or complaint is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you can withdraw that consent at any time without affecting other aspects of your account.
• Right to Complain: If you believe your data has been handled improperly, you have the right to raise a complaint directly with Lucky 93 and, where applicable, with the relevant data protection authority.

10. Children's Privacy

Lucky 93 is strictly an adults-only platform intended for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If Lucky 93 becomes aware that an account has been created by or on behalf of a minor, that account will be immediately closed and any associated data will be deleted in accordance with our age verification and responsible gaming procedures.

If you believe a minor has registered on Lucky 93, please contact our support team immediately so we can investigate and take the appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms.

For guidance on managing your own betting activity or setting up limits, visit our Responsible Gaming page.

11. Policy Updates

Lucky 93 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through an in-platform message or email.

We encourage you to review this Privacy Policy periodically so you remain informed about how your data is being handled. Your continued use of Lucky 93 after any updated policy comes into effect constitutes your acceptance of the revised terms.

If you have concerns about any change to this policy, you are welcome to contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Lucky 93 handles your personal data, our support team is here to help. We take privacy queries seriously and aim to respond promptly to all requests.

You can reach us at:

For requests related to data access, correction, or deletion, please include your registered account name and mobile number so we can locate your records efficiently. Lucky 93 will acknowledge your request and provide a substantive response within a reasonable timeframe.

For issues relating to responsible gaming tools or self-exclusion, please visit our Responsible Gaming page for full details of the tools available to you.